Give your agent tools to make them smarter

Mark as Resolved

An important feature to make your agent smarter is the ability to mark the chat as resolved. This allows agents to track the status of each request and helps identify patterns of recurring issues.

Request Human

One of the most important tools an agent can have at their disposal is the ability to request help from a more experienced colleague. By selecting this option, you will receive an email to intervene in the chat and continue the assistance.

Sources

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